General Terms and Conditions

§ 1 Scope and contracting parties

These terms apply to the use of the Vellesta platform (app.vellesta.com) by commercial real estate agents and agencies („users“). The provider is [Firmenname des Betreibers, z. B. Vellesta GmbH], [Straße und Hausnummer], [PLZ und Ort], Germany. The platform is aimed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB).

§ 2 Services

Vellesta provides a software-as-a-service platform through which agencies manage properties and search profiles, find cooperation partners in the agent network (matching), send exposés, connect CRM systems and sign cooperation agreements electronically. The specific scope of functions depends on the selected plan.

§ 3 Role of the platform in joint transactions

Cooperations (joint transactions) are concluded exclusively between the agencies involved. Vellesta does not become a contracting party, does not provide brokerage services and does not share in any commission of the users. Contract templates provided („standard agreements“) are non-binding working aids and do not replace legal advice; the agencies involved are solely responsible for the content of agreements concluded.

§ 4 Registration, trial period, plans

Registration takes place per agency (organisation). The user warrants that they are authorised to act as a commercial real estate agent. A free trial period may be granted after registration; thereafter, use requires a paid plan. Prices and the number of users included in each plan are shown in the plan overview within the application; the plan depends on the number of users of the agency. Billing is monthly in advance via the payment service provider Mollie; invoices are provided electronically. All prices are net prices. Users based in Germany are charged statutory German VAT; users in other EU member states with a valid VAT identification number owe the tax themselves (reverse charge); services to users outside the EU are not taxable in Germany. Users must state their country of establishment and VAT ID correctly.

§ 5 Obligations of users

• Keep login details confidential; actions taken through the account are attributed to the agency.
• Only list properties the agency is authorised to market; information must be accurate and up to date.
• Observe the agency's own data protection obligations when entering client data (the platform acts as processor in this respect).
• No unlawful, misleading or infringing content (in particular photos without usage rights).
• Use information obtained through the network (e.g. addresses after confirmation) only within the respective cooperation; do not circumvent the offering agency.

§ 6 Network visibility

Active properties are visible to other agencies in the network; individual properties can be paused at any time. Exact addresses are disclosed only after a confirmed cooperation request, unless the agency chooses otherwise. Search profiles are shared only after explicit release and without client contact details.

§ 7 Availability and changes

The provider strives for high availability but does not guarantee uninterrupted access; maintenance is announced where possible. Functions and interface may be developed further, provided that the core contractual services are maintained.

§ 8 Liability

The provider is liable without limitation for intent, gross negligence and injury to life, body or health. In cases of simple negligence, the provider is liable only for breach of material contractual obligations, limited to the damage typically foreseeable for this type of contract. No liability is assumed for user content (properties, exposés, search profiles) or for the conclusion or performance of joint transactions.

§ 9 Term and termination

Subscriptions renew for one month at a time unless cancelled in the application before the end of the current month. The right to terminate for good cause remains unaffected. After termination, agency data is deleted after a reasonable period; statutory retention obligations remain unaffected.

§ 10 Final provisions

German law applies. The place of jurisdiction is – to the extent permitted – the provider's registered office. Should individual provisions be invalid, the remainder of the contract shall remain in effect.